Refund Policy

At Tricity Dry Fruits, we take pride in offering premium quality products. Due to the perishable nature of our items, we follow a strict but fair refund policy to ensure customer satisfaction and product safety.

🛍️ Returns Eligibility

We do not accept returns for reasons such as personal preference, change of mind, or opened packages. However, you are eligible for a refund or replacement if:

The product is damaged or tampered during transit.
You received the wrong item.
The product is expired or not as described.

⏱️ Refund Request Timeline

To be eligible for a refund:

You must notify us within 48 hours of receiving the order.
Provide clear photos or video of the product and packaging.
Send your request to: support@tricitydryfruits.com

🔁 Replacement or Refund Process

Once we review and approve your claim:

You may receive a replacement product shipped at no extra cost.
If a replacement isn’t possible, a refund will be issued to your original payment method within 5–7 business days.

🚫 Non-Refundable Cases

Refunds will not be provided for:

Opened or partially consumed products.
Products damaged due to mishandling by the customer.
Delay in delivery caused by courier or weather conditions.

📦 Order Cancellations

Orders can be canceled before dispatch. Once shipped, cancellations are not permitted.

📞 Need Help?

For shipping-related queries:
📧 support@tricitydryfruits.com
📞 +91-98885-02303
GSTIN/UIN : 03AAEPL2754N1ZM